PRIVACY POLICY
At Satees Hotels and Resorts (hereinafter referred to as “we” “us” or “ours” ), we try to provide our guests best possible services and experiences in our hotel and resort. We request you to read this policy document carefully before sharing your personal information with us. By visiting our web sites, the guests accept the policies and practices described in this policy document.

If you have any queries regarding this privacy policy, please contact us at [email protected] .
The Satees Hotel and Resort reserves the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.

We may process your information because:
– We have a contract with you and/or you would have given us permission to do so
– You must have accepted services, offers, and/or purchasing something from us.
– To comply with the law.

Types of personal data we collect
We collect personal data provided by you. This may include the following:
– personal and business information like your full name, date of birth, marital status, name of spouse, date of the anniversary, address, email id, contact information, etc.
– passport and visa information;
– document of identification and/or proof of address, viz. passport, driving license, Aadhar card, etc;
– guest stay information, including date of arrival and departure with time, services purchased, special requests made;
– your credit card, mobile payment, and other payment records;
– any information necessary to fulfil special requests (travel and guest preferences, food allergies, and/or medical information);
– your reviews, feedback about our hotel and services;
– information collected through the use of closed-circuit television systems, photographs; and
– any other personal data you choose to provide to us.

Information we collect when you use the site:
When you access or use the services and site, we may collect personal data about you, including:
-system log information about your use of the Site, the type of browser you use, access times, pages viewed, your IP;
-the details computer or mobile device you have used to access our site, including the model, operating system, IP address, IMEI number, the address of the device, wireless network interface, and mobile network information.

Information collected by Cookies:
We and our service providers may use various technologies like cookies to collect information. Cookies are small data files stored on your device memory that help us
-to improve our services and site, your experience,
-to see which areas and features of our Services and Site are popular,
-to count visits and understand usage and campaign effectiveness,
-to deliver content as per guest preference,
-to process their reservations or other requests.
While this cannot be used to disclose the identity, the information will identify the browser used by guests to our servers. To remove the cookies at any point from a computer, guests can delete them using their browser.

Information we collect from other sources:
We may also obtain personal data from our third-party service providers, booking agents, travel agents, and corporate accounts and combine that with the information we collect through our services and site where we believe that it is necessary to manage our relationship with you.
Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.

Situations when we will use your personal information
We need all the above-mentioned information primarily to maintain our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information for our own legitimate interests. Some of the purposes for which your personal data may be used are:
– pursuing the contract, we have entered into with you;
– management and planning, accounting and auditing;
– making arrangements for the termination of a contract;
– providing privileges, special offers, benefits, and services to you;
– dealing with audits, legal disputes, and insurance claims.
– complying with health and safety obligations;
– to prevent fraud;
– to monitor your use of our information and communication systems to ensure compliance with our policy and laws;
– to ensure network and information security, including preventing unauthorized access to our systems and preventing malicious software distribution;
– to conduct data analytics studies to review and better understand customer satisfaction and needs;
– some of the above grounds for processing will overlap and there may be several grounds that justify our use of your personal information.
We may also use your personal information :
– to protect your interests (or someone else interests).
– in the public interest
– for official purposes or requested for by investigative police or governmental authorities.

Disclosures of your personal data
We may share your personal data:
– between a limited number of our associates and affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need to know basis;
– with third-party service providers, payment processors, IT and marketing support service providers and other consultants, vendors, and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the services and site to you;
– with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers, and your employer) in order to fulfill contractual obligations;
– with any law enforcement, courts, Government, or regulatory bodies (in whatever jurisdiction), or otherwise in response to a legal request for information.
– if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Satees Hotels and Resorts, our affiliates, or others;
– in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel;
– with our advisors, which includes our accountants, auditors, lawyers, other professional advisors, and business contacts for the purpose of assisting us to better manage, support, or develop our business and comply with our legal and regulatory obligations;
– with any other party at your consent or at your direction; and
– otherwise as permitted or required by applicable laws and regulations.
– We may also disclose aggregated, anonymized, or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.

You can opt-out
If we possess your contact information, we may want to keep you posted about our products, services, and events, through email. Should you prefer not to keep up to date with Satees Hotels and Resorts news and latest information on services and receive such marketing materials, please send an email to [email protected] .
However, such withholding of information or withdrawal of consent may result in us not being able to provide services and facilities.

Minors
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, we request you please do not allow your children to submit personal information without your permission.

Control of your personal information
We would like to provide you the right to control your personal information, right to access, modify, erase, restrict, transmit, or object to certain uses of your information. You have the ability to update your profile and related personal information at any time by emailing [email protected] .

Transferring your personal information:
We do not sell your contact information to other marketers. We will ensure that your personal information is handled and safeguarded as per this policy.

Third parties:
-We use the services of third-party service providers to provide certain products and services like credit card billing, reservations services, call center services, mailing of promotional material, for which it may be necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by us. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations with us. We expressly prohibit the sale or transfer of any information to any party outside of Satees Hotels and Resorts by such service providers.
– From time to time we may partner with other companies to provide co-sponsored promotions, products, and services and may share your information with our co-sponsor. For example, we may co-sponsor some competitions or contests on our site with co-sponsor, or we may provide prizes for contests sponsored by other companies. If you enter one of these contests, we may have to share your information with our co-sponsor/ the third-party sponsor.
– In the event of a merger, consolidation, liquidation, sale, or transfer of assets, we may transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
– We may, with or without prior notice to you, have to share your information in order to comply with laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of Satees Hotels and Resorts, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
– Your billing information may be shared with your employer if you use a corporate credit card.

Other non-personal or anonymous information collected by us
Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the site www.jalchhabihotel.in or third parties with whom we have contracted to provide services, non-personal information could be collected.
Non-personal information like the areas of the site you visit, your operating system, your browser version, and the URL you visited from, can be identified, which can be used to enhance your online experience by understanding your web usage patterns.
We may use or disclose non-personal information for any purpose from time to time since this does not personally identify you.

Links to websites of third-party marketers
From time to time, we may allow third-party advertisers to advertise on our websites. If at some point in the future our websites contain links to third parties; websites, please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable.

Protection of your personal information
We take and require any third party to take, reasonable precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration, or destruction. Access to your personal information is restricted to prevent unauthorized access, modification, or misuse, and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately, no security system or system of transmitting data over the internet can be guaranteed to be entirely secure. You can also help us by taking precautions to protect your personal data. For your own privacy protection, we advise you not to include sensitive personal information, credit card numbers in any emails you may send to us.
We cannot guarantee that our services and site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs and transmission of viruses/ malware.

Retention and disposal of your personal information
Your personal data will be retained in a form which enables us to identify you for no longer than it is necessary for the purposes for which the data was collected. Your personal data may be retained in certain files for a period of time as required by applicable law and our policies in order to comply with such financial or legal requirements, to properly resolve disputes, or to troubleshoot problems.

Policy modifications
We may update our privacy policy from time to time, without prior notice, and post it on the site so that you are always informed. We encourage you to review this Privacy Policy whenever you access the services and site. Any changes to this Privacy Policy will become effective upon posting of the revised privacy policy on the site.

Data privacy issues and whom to contact
If you have any questions, comments, or concerns about this Privacy Policy or about how we handle your personal information, please get in touch at [email protected] . Alternatively, you may also contact us by clicking the Contact us link on the website and following the appropriate links thereon.
Please provide your full name and details to assist you in handling your request.